Terms of Service

1. Services Provided

Detailers Express provides professional mobile and in-shop auto detailing services, including:

• Interior and exterior detailing.
• Full vehicle detailing.
• Ceramic coatings.
• Paint correction and polishing.
• Interior stain and odor removal.
• Maintenance detailing.
• Additional vehicle cleaning and detailing services.

Service availability may vary depending on location, vehicle condition, and scheduling.

2. Booking and Appointments

• Customers may request appointments through our website, by phone, or through other available communication channels.
• Appointments are subject to availability and confirmation.
• Customers must provide accurate contact information and service addresses.
• Customers are responsible for ensuring the vehicle is accessible at the scheduled appointment time.
• Please remove personal belongings, valuables, and unnecessary items from the vehicle before service.

3. Pricing and Payments

• Prices listed on our website or provided through quotes are starting prices unless otherwise specified.
• Final pricing may vary depending on vehicle size, condition, excessive dirt, pet hair, stains, or additional services requested.
• A final price may be provided after inspecting the vehicle.
• Additional services or charges will be communicated to the customer before proceeding.
• Payment is due upon completion of the service unless otherwise agreed upon.
• Deposits may be required to secure certain appointments.

4. Cancellations and Rescheduling

• Please notify us as early as possible if you cannot make your scheduled appointment.
• Deposits may be subject to our cancellation and rescheduling terms communicated at the time of booking.
• Repeated last-minute cancellations or failure to show up may result in restrictions on future bookings.
• Weather conditions or unexpected circumstances may require Detailers Express to reschedule an appointment. Customers will be notified as soon as possible.

5. Mobile Detailing Services

For mobile appointments:

• Customers must provide a safe and accessible location for the detailing service.
• Customers should provide access to a suitable water source and electrical outlet when required, unless otherwise arranged.
• Additional mobile service fees may apply depending on the service location.
• Detailers Express reserves the right to reschedule or decline service if the location is unsafe or unsuitable for the requested work.

6. Vehicle Condition and Existing Damage

• Customers are responsible for informing Detailers Express of any known damage, sensitive materials, existing stains, loose components, electrical issues, or other vehicle conditions before service begins.
• While we take reasonable care when performing our services, we cannot guarantee the complete removal of every stain, scratch, odor, or imperfection.
• Certain conditions may require specialized treatments or additional services.

7. Service Results and Limitations

Auto detailing results depend on the vehicle's age, condition, materials, and previous maintenance. Detailers Express does not guarantee that:

• All stains, odors, or embedded dirt will be completely removed.
• All scratches, paint defects, or imperfections can be corrected.
• Interior materials will return to their original condition.
• Previously damaged or deteriorated surfaces can be restored.

We will make reasonable efforts to achieve the best possible results based on the condition of the vehicle.

8. Customer Responsibilities

Customers agree to:

• Provide accurate booking and contact information.
• Ensure access to the vehicle at the scheduled appointment.
• Remove valuables and personal belongings before service.
• Disclose known vehicle damage or special cleaning concerns.
• Treat our technicians and staff respectfully.
• Pay the agreed-upon service amount upon completion.

9. Website Use

By using our website, you agree not to misuse the website, attempt unauthorized access, interfere with website operations, or submit false booking requests.

All website content, business information, logos, and branding belong to Detailers Express unless otherwise stated.

10. Limitation of Liability

Detailers Express will exercise reasonable care when handling and servicing customer vehicles.

To the extent permitted by applicable law, Detailers Express is not responsible for pre-existing damage, normal wear and tear, hidden defects, or conditions that cannot reasonably be identified before service.

Nothing in these Terms limits liability that cannot legally be excluded under applicable law.

11. Changes to These Terms

Detailers Express reserves the right to update or modify these Terms of Service at any time.

Updated terms will be posted on our website with a revised effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms, to the extent permitted by law.