Privacy Policy

1. Information We Collect

We may collect the following information when you interact with our business:

• Personal Information: Name, phone number, email address, and billing information.
• Service Information: Vehicle make, model, year, service requested, and vehicle condition.
• Appointment Information: Service address, preferred appointment dates, and scheduling details.
• Payment Information: Payment details necessary to process transactions.
• Website Information: IP address, browser type, device information, cookies, and website usage data.

2. How We Use Your Information

We use the information collected to:

• Schedule and manage detailing appointments.
• Provide estimates, quotes, and requested services.
• Communicate appointment confirmations, updates, and reminders.
• Process payments and deposits.
• Respond to customer questions and requests.
• Improve our website, customer experience, and services.
• Send promotional offers or business updates when permitted by law and with your consent where required.

3. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, and enhance your browsing experience.

You can adjust your browser settings to disable cookies. However, some website features may not function properly if cookies are disabled.

4. Text Messages and Communications

• By providing your phone number, you agree that we may contact you regarding your appointments, service requests, estimates, and customer support.
• Promotional text messages will only be sent when appropriate consent has been obtained.
• You may opt out of promotional text messages at any time by replying STOP. For assistance, reply HELP or contact us directly.
• Message and data rates may apply. Consent to receive promotional messages is not a condition of purchasing our services.

5. Data Security

We take reasonable measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although we work to protect your information, no method of electronic storage or internet transmission is completely secure.

6. Your Privacy Rights

You may contact us to:

• Request access to the personal information we maintain about you.
• Request corrections to inaccurate information.
• Request deletion of your personal information, subject to applicable legal requirements.
• Opt out of promotional communications.
• Ask questions about how your information is collected and used.

We will review and respond to applicable requests in accordance with relevant privacy laws.

7. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or policies of those websites.

8. Children's Privacy

Our services and website are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Privacy Policy

Detailers Express reserves the right to update this Privacy Policy as our business practices, services, or legal requirements change.

Any updates will be posted on this page with a revised effective date.